Why Big Companies Outsource Their IT Support?

Information Technology (IT) Outsourcing is the practice of acquiring outside resources to perform the tech-related tasks of a company, that would traditionally be carried out by its employees and/or internal resources. Companies usually opt for the outsourcing route to allow specific and complex tasks to be managed by highly trained – external or contracted – professionals to increase efficiency and revenue returns. These external IT professionals offer a wide range of services such as network management and security, data backup and recovery, business process support, and more business tailored services. Listed below are some of the many reasons why the larger companies and multinational corporations across the world are outsourcing their IT support:

• Outsourcing lowers operational costs: The main reason companies outsource is because it releases them from the associated costs of hiring advanced IT professionals. This money saved can be better re-purposed or translated into a less expensive fixed amount — easily predicted on their budgets and financial statements.

• Outsourcing realigns company focus to its core function: Business professionals are already strapped for time to complete their company-specific tasks. Outsourcing IT support frees-up same from complex IT issues to allow management and its employees to focus on core business functions.

• Less pressure on internal resources, more focus on efficiency:  another benefit of employing outside support is that staff, software and hardware will not need to be overwhelmed with IT related work that is less costly to outsource. This allows internal resources to be more focused on monitoring the efficiency of each department/process and better evaluating the overall success of the business.

• Reduces risk and guarantee compliance: Outsourced IT professionals are fully knowledgeable of the best practices to implement to ensure due diligence and of following accurate business standards due to their vast experiences with working with various teams with different needs. Outsourcing is, therefore, a way to minimize making costly errors and also eliminating the worry of compliance procedures being followed.

• Access to world-class resources: Not all businesses are privileged with the IT support that larger, multi-million dollar companies have access to. Outsourcing allows them the full artillery without the stress of self-implementation, thus further allowing them to compete fairly.

• An uninterrupted flow of service: With the employing external of tech support, businesses are not burdened with concerns of having the most up-to-date hardware and software. Outsourcing reassures non-savvy business owners all the best bragging rights like minimal to no downtime, quality in service, and full utilization of the newest technologies.

As you can now see, there are many benefits to be enjoyed by choosing the outsourcing route of business. The iRoc team wants to help you make wiser decisions as you continue on your growth path. Schedule a FREE IT consultation with us now for advice on outsourcing and other growth-related issues.